Support

The "Nitty Gritty" & Need to Know

Placing an Order

We are a home based, hobby cupcakery, we are limited by the orders we are able to accommodate. Orders are taken on a first-come first-serve basis, so it is advised to book early to avoid disappointment. To give your cupcake art the time it deserves, we prefer to book two weeks in advance, and three months for weddings. Depending on the current schedule and workload, we may be able to accommodate orders at short notice. Please contact us to discuss the details and we’ll do our best to help you.

Deposit & Cancellation Policy

A 50% deposit of your total order is required to reserve your date. In the event of cancellation, your deposit is non-refundable. The balance for small orders will be due the day before pickup unless prior agreement has been made, wedding and large orders, two weeks before pickup.
important information about deposits
By providing a deposit; you are acknowledging that the information provided on your quote is correct, you are agreeing to be financially responsible for the total balance of the order, you are agreeing to all terms and conditions listed on your quotes, as well as our general terms and policies.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Getting your confections

Because we are a small home bakery orders must be picked up from us directly at a mutually convenient time. When picking up your sweets make sure you have a clean, flat surface to set your bakery boxes on while driving, or plan to have a passenger hold the boxes. In the summer months, it’s important to chill the vehicle with air-conditioning prior to picking up your cake(s). During transport, keep your cake(s) below 72 degrees and away from direct sunlight. Please keep in mind once your order has left our possession we are no longer liable. Please take care of your sweets.

We are not able to offer delivery at this time, we apologize for any inconveniences.

Cake stand/Rentals

We offer the option of renting cake stands. Rental costs range depending on requirements for your order, rental costs start at $25. All rentals are subject to a $50 refundable deposit. All rented pieces must be returned within 10 days of event date. Late return or damaged pieces will result in forfeit of deposit. We also offer a small selection of stands for purchase.

Final Important Disclosures

Once you have your order, take care of your sweets, if you have questions regarding storage, transportation or set up we are happy to advise. Most cakes are storable at room temperature for 2-3 days however, some will require refrigeration. Keep in mind we are unable to control any damages or loss caused once your order leaves our possession, therefore whomever receives the order assumes all responsibilities for the said order. We cannot be held responsible for what happens to your order while it is in your possession, or be held responsible for any exposures, or illness/injury caused by exposures, your order receives outside of our procession, nor responsible for illness due to consumption past recommended consumption time frame. ​All orders are produced in a kitchen that uses nuts, tree nuts, gluten, and soy

All terms and conditions are subject to change and may be altered based on specific needs/requirements. Please note exceptions to these terms will be provided in writing when applicable.

© 2020 Michelle Niemi ~ Shoestrings & Lemonade

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