Support

FAQ

Looking for more information? Well you've come to the right place! Please take a moment to familiarize yourself with our terms, policies, and guidelines; if you have any questions, please don't hesitate to contact me.

Frequently asked questions

Masks/Face coverings

Mask & mask accessories warnings and disclaimers

Warnings and Disclaimers Masks, non medical masks, face coverings are not designed or intended to prevent, mitigate, treat, diagnose or cure any disease or health condition, including COVID-19/Coronavirus. Masks are intended for general public use only. They are non-sterile and are not intended for use in any clinical or surgical setting or where exposure to bodily or hazardous fluids may be expected, where the risk of exposure through inhalation is high, or near intense heat or flammable gas. Masks are not surgical masks, personal protective equipment, or filtering respirators (such as N95 masks). Adult masks and child masks are available on our online shop, direct pickup and our social media platforms. Adult masks are not for use by children under age 13. Child/youth masks are intended for ages 3 and above and should only be used with adult supervision. Masks should not be used by, or placed on, anyone with skin sensitivities or anyone who has trouble breathing or who is unconscious, incapacitated, or otherwise unable to remove the mask without assistance. Masks should not be used by, or placed on, children under age 3.
All masks/face coverings are nonmedical. This product is not meant as a replacement for
medical grade Personal Protective Equipment (PPE).
In matters where PPE is recommended
you should consult your healthcare professional. If you would like more information and/or recommendations on medical and nonmedical masks as well questions or concerns about nonmedical mask options that are best for you, please visit the center for disease control (CDC) website and/or consult your healthcare provider.

Please remember that use of nonmedical face masks (coverings) is not intended to replace other recommended measures to
stop the community spread of COVID-19, (and/or other illness)
such as social distancing, washing your hands and refraining
from touching your face.

I am in no way making medical claims, recommendations, and/or suggestions nor am I responsible for the use/misuse of this nonmedical mask and/or mask/nonmedical mask attachments and/or accessories. I am in no way recommending nor responsible for the use of nonmedical masks/face coverings or the materials used for/with this nonmedical mask including but not limited to, filters, nose bridges, cleaners, lanyards, other accessories, etc.

Products with Long cords such as but not limited to elastic, fabric ties, lanyards etc. present strangulation hazards. Children should always be supervised with these types of products. Not intended for children under 3 years of age.

The decision to use this mask (covering) is solely your own. By choosing to wear/use nonmedical masks and accessories you are assuming all responsibility/repercussions associated or as a result of the use/misuse of these products. Shoestrings & Lemonade and all its affiliates, owners/operators etc. will not and cannot be held responsible.

For health and safety reasons nonmedical masks, and mask accessories such as (but not limited to); lanyards, leashes, nose straps etcetera are not returnable. Your satisfaction is important to me, if for any reason you have questions or concerns about your purchase please contact me directly.

MASKS ARE PROVIDED AS-IS WITH ALL FAULTS, AND Shoestrings & Lemonade, Michelle Niemi and affiliates, SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (WITHOUT LIMITATION) IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. MASKS ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT, AND ANY MEDICAL QUESTIONS SHOULD BE DIRECTED TO YOUR HEALTHCARE PROVIDER. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PRODUCT IS WITH THE BUYER. SHOULD THE QUALITY OR PERFORMANCE OF THE PRODUCT PROVE DEFICIENT FOLLOWING ITS PURCHASE, THE BUYER — AND NOT THE MANUFACTURER, DISTRIBUTOR, OR RETAILER — ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR. Shoestrings & Lemonade, Michelle Niemi and affliliates assumes no liability.



Where do you get your materials?

That is a great question! I am proud to support small local businesses like myself. I strive to offer as many sourced and made in the USA materials as possible. I strive for quality materials and ingredients, because of this my costs are often much higher, but the quality and community support is absolutely worth it!

FABRIC;

Many, if not most, of my fabrics come from small local quilting shops and small quilt shops throughout Maine. Occasionally some specialty fabrics or custom order fabrics will come from a small seller on etsy or from a USA based manufacturer.

BEADS;

My pony beads are manufactured in New Jersey by a small bead company. I even offer an ecofriendly bead made from plant-based material also made at the same manufacturer in New Jersey USA.

ELASTIC;

Most of my elastic is a knit elastic sourced from a manufacturer in California, along with my twill fabric tape. The rest of my elastic is purchased from local retailers and have a variety of origins depending on the size and type.

MISC. SUPPLIES;

aluminum nose straps, thread, needles, etc. most misc. supplies, and tools I purchase from local quilt shops or other local retailers.



Do you accept custom orders?

I am happy to accept custom orders!
I make a variety of items such as, nonmedical masks, table runners, placemats, knitted hats, knitted blankets, costumes, scratch baked goods and much more! To find out more and discuss your specific needs contact me via social media messenger, or you can call or text 207 489 8964. Looking forward to working with you!



Returns/ Exchanges

I want you to be happy with your purchase if you have questions or concerns about a purchase please reach out by email, messenger, text, or phone.

Retail Purchases:

Some retail purchases may be eligible for return, you must contact me within 7 days of receiving your order to discuss the return/replacement/refund options available to you.

Custom orders or Preorders;

Due to the nature of custom and preorders, we are unable to cancel/change/or edit any orders once they are submitted. Please double check your order and make sure it is correct before submitting. Refunds or returns will only be issued if the finished product is imperfect or damaged (see imperfections below). We reserve the right to replace your item first; a refund may be given if we find that we have made an error. You must report any issue within 7 days of receiving your order. After this period, we reserve the right to deny compensation or replacement. All refunds will be to your original form of payment or by store credit.

Imperfections:

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade and handmade to order.

The beauty of imperfections:

Please understand that all my products in my store are handmade, and handmade items, by nature, have imperfections. Although we are thorough, there are inconsistencies based on the creative nature, each item will look a little different from the next.

Our items have natural and unique imperfections. Our items are created in home with genuine love and care. Any item you purchase is one of a kind. There are no two items in our shop that are exactly the same. Even if the fabric is from the same lot, the unique patterning of colors will always make each item beautifully different.

All imperfections/shortages must be reported to us within 7 days following the delivery of your package.

Mask/ Mask Accessories;

For health and safety reasons, masks and mask accessories cannot be returned. If you have any questions or concerns to the quality, fit or other of your mask please contact me to discuss your needs. Any problems with a mask order must be reported within 7 days of receiving your order.

Cupcakery

Cupcakery- What is your Deposit & Cancellation Policy?

A 50% deposit of your total order is required to reserve your date. In the event of cancellation, your deposit is non-refundable. The balance for small orders will be due the day before pickup unless prior agreement has been made, wedding and large orders, two weeks before pickup.
important information about deposits
By providing a deposit; you are acknowledging that the information provided on your quote is correct, you are agreeing to be financially responsible for the total balance of the order, you are agreeing to all terms and conditions listed on your quotes, as well as our general terms and policies.



How do I order Baked goods/Confections?

We are a home based, hobby cupcakery, we are limited by the orders we are able to accommodate. Orders are taken on a first-come first-serve basis, so it is advised to book early to avoid disappointment. To give your cupcake art the time it deserves, we prefer to book two weeks in advance, and three months for weddings. Depending on the current schedule and workload, we may be able to accommodate orders at short notice. Please contact us to discuss the details and we’ll do our best to help you.



How do I get my Confections

Because we are a small home bakery orders must be picked up from us directly at a mutually convenient time. When picking up your sweets make sure you have a clean, flat surface to set your bakery boxes on while driving, or plan to have a passenger hold the boxes. In the summer months, it is important to chill the vehicle with air-conditioning prior to picking up your cake(s). During transport, keep your cake(s) below 72 degrees and away from direct sunlight. Please keep in mind once your order has left our possession, we are no longer liable. Please take care of your sweets.

We are not able to offer delivery currently, we apologize for any inconveniences.



Important Disclosures you should know

Once you have your order, take care of your sweets, if you have questions regarding storage, transportation or set up we are happy to advise. Most cakes are storable at room temperature for 2-3 days however, some will require refrigeration. Keep in mind we are unable to control any damages or loss caused once your order leaves our possession, therefore whomever receives the order assumes all responsibilities for the said order. We cannot be held responsible for what happens to your order while it is in your possession, or be held responsible for any exposures, or illness/injury caused by exposures, your order receives outside of our procession, nor responsible for illness due to consumption past recommended consumption time frame. ​All orders are produced in a kitchen that uses nuts, tree nuts, gluten, and soy All terms and conditions are subject to change and may be altered based on specific needs/requirements. Please note exceptions to these terms will be provided in writing when applicable.



General Information

Do you accept custom orders?

I am happy to accept custom orders!
I make a variety of items such as, nonmedical masks, table runners, placemats, knitted hats, knitted blankets, costumes, scratch baked goods and much more! To find out more and discuss your specific needs contact me via social media messenger, or you can call or text 207 489 8964. Looking forward to working with you!



Returns/ Exchanges

I want you to be happy with your purchase if you have questions or concerns about a purchase please reach out by email, messenger, text, or phone.

Retail Purchases:

Some retail purchases may be eligible for return, you must contact me within 7 days of receiving your order to discuss the return/replacement/refund options available to you.

Custom orders or Preorders;

Due to the nature of custom and preorders, we are unable to cancel/change/or edit any orders once they are submitted. Please double check your order and make sure it is correct before submitting. Refunds or returns will only be issued if the finished product is imperfect or damaged (see imperfections below). We reserve the right to replace your item first; a refund may be given if we find that we have made an error. You must report any issue within 7 days of receiving your order. After this period, we reserve the right to deny compensation or replacement. All refunds will be to your original form of payment or by store credit.

Imperfections:

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade and handmade to order.

The beauty of imperfections:

Please understand that all my products in my store are handmade, and handmade items, by nature, have imperfections. Although we are thorough, there are inconsistencies based on the creative nature, each item will look a little different from the next.

Our items have natural and unique imperfections. Our items are created in home with genuine love and care. Any item you purchase is one of a kind. There are no two items in our shop that are exactly the same. Even if the fabric is from the same lot, the unique patterning of colors will always make each item beautifully different.

All imperfections/shortages must be reported to us within 7 days following the delivery of your package.

Mask/ Mask Accessories;

For health and safety reasons, masks and mask accessories cannot be returned. If you have any questions or concerns to the quality, fit or other of your mask please contact me to discuss your needs. Any problems with a mask order must be reported within 7 days of receiving your order.

Where do you get your materials?

That is a great question! I am proud to support small local businesses like myself. I strive to offer as many sourced and made in the USA materials as possible. I strive for quality materials and ingredients, because of this my costs are often much higher, but the quality and community support is absolutely worth it!

FABRIC;

Many, if not most, of my fabrics come from small local quilting shops and small quilt shops throughout Maine. Occasionally some specialty fabrics or custom order fabrics will come from a small seller on etsy or from a USA based manufacturer.

BEADS;

My pony beads are manufactured in New Jersey by a small bead company. I even offer an ecofriendly bead made from plant-based material also made at the same manufacturer in New Jersey USA.

ELASTIC;

Most of my elastic is a knit elastic sourced from a manufacturer in California, along with my twill fabric tape. The rest of my elastic is purchased from local retailers and have a variety of origins depending on the size and type.

MISC. SUPPLIES;

aluminum nose straps, thread, needles, etc. most misc. supplies, and tools I purchase from local quilt shops or other local retailers.



What forms of payment do you accept?

I accept many forms of payment.

Visa, Mastercard, Discover, PayPal and cash in person.

When checking out on my website you will notice the payment option is set up for PayPal, DO NOT PANIC, you do not have to have a PayPal account to proceed. The PayPal platform offers a debit/credit option without requiring you to have a PayPal account. I use the PayPal check out platform for its security and protection PayPal provides for both you and me. If you have any questions or concerns, please feel free to contact me to discuss your options.



What are your Shipping Policies?

SHIPPING PROCESS: Processing time is the time from when the order is placed to when it is shipped. This varies by product. Shipping time is the time from when the package is shipped (leaves my home) to when it arrives at your door. STATUS OF YOUR PACKAGE IS UPDATED BY THE CARRIER ONLY. Once your order has been shipped you’ll receive an email containing a tracking number. TRACKING NUMBER MUST BE CHECKED WITH USPS FIRST. **After we ship they are responsible to update the status of your package. SHIPPING INFORMATION: Please allow 1-3 business days prior to shipping*. I offer 2 forms of shipping, Economy which may take up to 10 days or Priority wich usually arrives in 2-5 days depending on when and where it is shipped. Our items ship to you from Edgecomb, Maine. SHIPPING DAYS: Shipping days are Monday through Friday. Orders placed from Thursday to Sunday I will be shipping on the subsequent BUSINESS DAY. NOTE: WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS



Color & screen discrepancies

Due to the many variations in monitors and browsers, color samples may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. Since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the color of the actual color of materials/products etc. We do our very best to make sure our samples are as close to the exact product as possible, but cannot guarantee that what you see is an exact sample. If it is important that the sample be exact, it is highly recommended that you order a sample first, before placing your product order. After you receive your samples, keep in mind that even the actual sample can have minimal color variations from the finished product as stated by our manufacturers. Please order samples of all products you wish to consider purchasing to avoid any confusion and color mistakes.



Handmade Disclaimer

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order. The beauty of imperfections: Please understand that all products and custom works are handmade, and handmade items, by nature, have imperfections. Although we are thorough, there are inconsistencies based on the creative nature, each item will look a little different from the next. Our items have natural and unique imperfections. Our products are created in home and made with genuine love and care. Any item you purchase is one of a kind. There are no two items I make that are exactly the same. Even if the material is from the same batch, the unique patterning of colors will always make each item beautifully different.